Downloads · 2 rounds so far

Email to Case on Autopilot

A support mailbox where an email becomes a case, a contact, a grounded reply and an approval, built in Power Automate with AI Builder prompts, the Dynamics 365 Sales MCP Server and Teams approvals. Community Summit NA 2026, session 2.

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Everything is fictional data for a sandbox environment. Keep only your own addresses in any allowed-recipients setting before you turn a flow or an agent on.

Read first, no form

PDF · 44 pages

The lab guide: build it yourself

Import the solution in an hour or build it by hand: the five prompts with their schemas, every flow action and expression, the twelve test emails, troubleshooting, the decision framework.

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PDF · 59 slides

The session deck

Every slide with the measured numbers and the screenshots, plus the "Go deeper" section the ninety minutes skipped.

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From the rounds

Round 2: Trigger on the email row, not the mailbox trigger-and-guards.json

The pack

Inside: the unmanaged solution with both flows, the five prompts as text with their JSON output examples, the schemas, the Excel demo data, the twelve test emails as text, and both PDFs. One zip, about 7 MB. Start with the lab guide's "Read me first" page inside the zip.

The pack, for a name and a work email

A name and a work email, so I know who's building with it and can tell you when a file changes; nothing else happens with it.