02
Trigger on the email row, not the mailbox
Why the flow listens to Dataverse instead of the inbox, the two guards that run before any model, and what a reply in the thread actually did when it came back.
Read the round →Dynamics 365 · Power Platform · Copilot Studio · Azure AI
I build governed AI and automation on Dynamics 365 and the Power Platform — and I write down what I learn doing it.
Most weeks I'm somewhere between a client's CRM and the agents that are starting to run parts of it. This site is my notebook, cleaned up for you: the builds, the numbers, what broke, and what the documentation didn't say. If you implement these products — or you're deciding whether to — you're who I'm writing for.
Read the latest round →About me
5× FastTrack Recognized Solution Architect Dynamics 365 Customer Engagement · 2022 – 2026 
Solution Roundsone build at a time, every step shown
All rounds → 01
Replace the free-text box: the intake card and its guard
Why a Copilot Studio agent's first question should be a card, not a text box; the card we built, the guard behind it, and the seven payloads we threw at it.
Read the round →01
One email, seven touches — and what Dynamics already does
The manual cost of a support email, counted; what Dynamics 365 Customer Service does about it with nothing built; and the personal setting that creates contacts behind your back.
Read the round →This week in the newsletters
Both newsletters →
Your AI Agent Can Now Book Your Doctor
Zocdoc opened its network to AI agents on October 28: with a patient's explicit consent, an agent can find a vetted doctor, verify insurance and book a confirmed appointment. Agent traffic on Zocdoc had already grown nearly 30-fold since July.
Read on LinkedIn →
Why Is OpenAI Suddenly on Its Rivals' Clouds?
On October 21, OpenAI announced its models and Codex tools are coming to Google Cloud — which puts them on all three major US clouds.
Read on LinkedIn →